Developing and maintaining an IT infrastructure can be quite tasking, whether it’s for your small business or your enterprise. There’s just so much to consider, from internet connection security to software maintenance to hardware upgrades and everything in between! Luckily, there are plenty of experienced experts out there who can help you with your IT management needs.
Managed IT services mean your outsourced IT department or outsourced IT management company will take care of your business’s tech needs from start to finish without any help from you whatsoever. Co-managed IT services, on the other hand, involve your business taking a more active role in addressing its tech concerns. The goal of co-managed IT services is to create an environment where both you and your managed services provider can work together seamlessly to provide the best solutions to both your short-term and long-term technology goals.
What Is Co-Managed IT Service?
Co-managed IT is a newer form of managed services that requires both the customer and the service provider to take responsibility for the various aspects of an organization’s technology. Co-managed technology combines the best aspects of both managed and unmanaged forms of service, while also providing new benefits. This type of service was developed to provide an alternative to traditional managed services, which can be costly and restrictive to companies looking for a more flexible option.
Many organizations choose co-managed because it gives them greater control over their data, allows them to use existing hardware without any additional cost, and provides much better performance than traditional managed services. Here the customer has full control over their data and how it is backed up.
How Does Co-Managed Differ From Managed?
The main difference between co-managed and managed is the level of involvement by the service provider. With co-managed, you have a partner in your business who will work closely with you to improve performance and be on hand for emergencies. This can result in significant cost savings for both parties as the service provider will not need to spend time on small tasks that could be completed by someone else on your team.
Who Should Co-Manage Their Own IT?
Co-managed services are great for entrepreneurs and small business owners who can’t afford or don’t want to spend the time or money to run their own IT. This model of IT management can also come in where there is a knowledge gap amongst your IT staff.
In this type of relationship, the client hires a third-party service provider (the co-manager) to monitor and maintain the customer’s network. The co-manager has access to all data and networks to fix any issues but is not responsible for them. The customer decides what they want to be done with their network, when it needs to be done, and how much they can spend each month on those services.
What Are The Benefits Of Co-Managed IT Services?
Preventative Maintenance is an important aspect of the success of any business. Regularly scheduled preventative maintenance ensures that your technology is running smoothly and keeping your data safe. Co-managed IT services can take care of all your onsite needs, giving you peace of mind. Co-managed IT services also provide a higher level of customer service than managed IT, service providers. This is due to the customer being able to directly communicate with the onsite technician when there is an issue with their technology, rather than trying to talk through a third-party call center which can cause communication issues and delays in problem-solving.
Co-managed IT services are usually more affordable because the customer is responsible for a lot of the service. This eliminates a lot of upfront costs and can save you hundreds or thousands in the long run. Co-managed services also allow you to be more hands-on with your own business. Depending on the terms of your contract, you may have access to equipment, software, and other resources that you might not have had before. Also, co-managed services offer a better chance of receiving personalized support when it is needed most. When something goes wrong, you won’t need to wait for someone to return from vacation or rush in during an emergency if there’s someone available locally who understands your business needs.
Co-managed IT services can save a company a significant amount of its time. An onsite technician will spend less time on site troubleshooting an issue than a remote technician would spend trying to resolve it remotely. With co-managed IT services, the company is responsible for the non-technical aspects of its technology infrastructure, such as management and budgeting, while the managed service provider handles the technical side – including upgrades, maintenance, and security. This can lead to significant time savings for both parties.
Co-managed IT services are a great way to reduce downtime. In this model, your business and the service provider work together to provide the best service possible. By doing this, you can have someone to rely on at all times. This reduces the risk of encountering downtime that could cost your business money.
Co-managed IT services also give you a better understanding of how your technology is being used and what needs to be fixed or updated for it to function properly. Because there is an expert right on site, they will be able to identify any errors and fix them as soon as they happen without risking any downtime for your company’s operations.
Co-managed IT services are a much better option for businesses that want to take advantage of the best features and benefits available in managed services. This is because co-managed services allow businesses to hire their tech support staff, while still being able to use the best equipment and software from the managed service providers. This enables businesses to minimize risk by having more control over their IT infrastructure and less reliance on outside help.
Improves Knowledge Sharing
Co-managed IT services are a team effort. It’s not just one person in charge and everyone else following their lead. Co-managed IT services are more collaborative than managed, which means there’s a greater knowledge-sharing opportunity for all involved. Employees on the co-managed team have an opportunity to learn from each other and can help make decisions about what should be done next to fix the problem without being limited by their level or position within the company. This can lead to better decisions because you’re getting input from multiple people with different perspectives and insights into the situation at hand. It also gives employees something new to work on, which can be motivating and exciting for them.
Faster Response Times
Co-managed IT services provide a way for companies to lower their costs without sacrificing the quality of their service. For example, if your company has an onsite technician, when you call them they can be onsite within minutes. This type of response is faster than what you would get with Co-managed services.
Co-managed IT services are becoming common these days, and it’s easy to see why. Working with a team of qualified professionals like Treysta who specialize in rendering quality Co-managed IT services can provide your company with plenty of benefits over the long term, including smoother operations, stronger security, and reduced stress in the workplace.