TREYSTA Technology Management Is An Extension Of White Rose Credit Union’s IT Department
White Rose Credit Union operates as a financial cooperative, offering deposit and loan products to its members with the ultimate goal of improving their personal financial lives.
As a member of the financial sector, White Rose Credit Union is charged with managing and protecting its members’ financial information. Their IT environment is a critical part of their operations, allowing their staff to render services and meet members’ needs on a daily basis.
That’s why credit unions like White Rose Credit Union work with TREYSTA Technology Management.
TREYSTA Technology Management’s Co-Managed IT Services Give White Rose Credit Union Access To The IT Resources They Need
IT services are not one-one-size-fits-all. Depending on the client, a fully managed model may be required, but for others, only certain services would need to be outsourced. That’s the case for White Rose Credit Union.
As a member of the financial sector, they prefer to maintain as much direct control on their IT as possible, rather than outsource it to a third party. However, there are a range of IT solutions and services they can’t manage independently — some are too expensive to purchase outright, and others would require a much larger internal IT staff.
“We need to have a more hands-on approach to IT,” says Nicole Smith, Risk and Compliance and IT, White Rose Credit Union. “TREYSTA is in many ways our primary source for IT, but we are working very diligently right now in terms of turning the relationship into a co-managed arrangement.”
This is why TREYSTA Technology Management’s co-managed IT services are ideal for White Rose Credit Union’s needs. White Rose Credit Union needed an IT company that would deliver a custom set of services, and allow them to handle smaller user support tasks internally. That’s precisely what TREYSTA Technology Management offered them.
“Since we’re a financial institution, obviously it’s very important that we keep up, and offer a lot of IT-related services to our members,” says Nicole. “But with more and more IT comes more and more responsibility, so we do utilize TREYSTA Technology Management a lot.”
TREYSTA Technology Management is able to deliver the high-level IT services and solutions that White Rose Credit Union requires, allowing them to budget more effectively for their IT, and maintain the quality of service they need. This is what makes it possible for their small internal IT staff to manage support for their 60 managed workstations.
“Moving forward, we’re working on co-managed, so we can do a lot more in-house, and leave TREYSTA Technology Management for our big projects,” says Nicole. “Ultimately, we’re going to need TREYSTA Technology Management no matter what because of all of the services they provide like patch management, reporting tools, and monitoring. It’s all those things on the back end that a credit union of our size doesn’t really have the money for.”
TREYSTA Technology Management Helped White Rose Credit Union Respond To The COVID-19 Pandemic
IT resources have never been as important as they are now as a majority of professionals work from home. In order for organizations like White Rose Credit Union to stay connected and productive while working remotely, they need the right technologies and processes in place.
Due to how quickly the pandemic developed, many organizations were unable to prepare for the shift to a remote work setting. Doing so would have required careful planning, methodical execution of new processes, and expert implementation of new technologies. Fortunately for White Rose Credit Union, they can rely on TREYSTA Technology Management for expert assistance.
“TREYSTA Technology Management helps us get Microsoft Teams set up, and get that pushed out,” says Nicole. “They really were awesome in helping us with virtual support visits.”
The TREYSTA Technology Management team ensured that everyone working remotely for White Rose Credit Union had what they needed to do so productively and securely. When needed, the TREYSTA Technology Management team responds quickly for on-site service, ensuring the White Rose Credit Union staff has been able to stay productive and secure throughout the pandemic.
“When they do need to come in, they’re right there to help,” says Nicole. “They’ve been great.”
TREYSTA Technology Management Does Their Due Diligence To Show White Rose Credit Union They’re Secure
If you’re going to trust an IT company to look after the security of your data, they should be willing to have their cybersecurity processes audited as well, right?
This is a key consideration for organizations like White Rose Credit Union, which are regularly audited for security and compliance purposes. In order to be confident in TREYSTA Technology Management’s security capabilities, they need some assurance.
That’s why SOC reporting is so critical for IT companies that work with organizations like White Rose Credit Union. SOC (or System and Organization Controls), are a full suite of reports produced through official audits of internal controls and processes.
“It’s needed for organizations like us, because third-parties have access to so much,” says Nicole. “So, TREYSTA took it upon themselves to take it one step further, which is awesome.”
Whereas SOC 1 is an audit on the internal controls used for Financial Reporting, SOC 2 focuses on the internal controls relevant to security. Having this type of certification means they’ve been audited by an independent certified public accountant who determined the firm has the appropriate SOC safeguards and procedures in place.
As a committed partner to White Rose Credit Union and other financial institutions, TREYSTA Technology Management was more than happy to undergo an audit and attain their SOC certification.
“They were audited by an outside company,” says Nicole. “That makes our examiners happy because they know TREYSTA Technology Management has done their due diligence.”
TREYSTA Technology Management Delivers Industry-Leading Service For White Rose Credit Union
“When I worked at another credit union, I worked with one of their competitors,” says Nicole. “I have to say that TREYSTA Technology Management, hands down, is so much better than the other company.”
Since partnering with TREYSTA Technology Management, White Rose Credit Union has enjoyed seamless and effective support for their entire organization. That’s what Nicole and the White Rose Credit Union team want from their IT. They want to be confident it will work as expected, day in and day out. It needs to be responsive and secure — and with TREYSTA Technology Management’s help, that’s what they get.
“I’m very very happy with them,” says Nicole. “I can’t say enough good things about them, they are awesome.”